WPI's summer session has seen steady growth over the past few years, but with that growth we have also experienced some challenges.
Last year, we saw almost 100 "fake" registrations from non-matriculated students. These registrations did not result in any engagement in our classes or payment. We eventually removed them from our summer count.
This year, we tried to manage the enrollment process differently and have enforced a strict 48 hour payment window, after which students are dropped from classes and have a hold placed on their account. We have seen hundreds of registrations with no payment.
I am wondering if other summer sessions have seen these kinds of enrollment patterns and what you have done to address them. Without understanding why this is happening, we are unsure what steps to take to address it.
Thank you in advance,