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Unusual Registrations

Posted By Debra Boucher, Wednesday, July 5, 2017

Hello, 

WPI's summer session has seen steady growth over the past few years, but with that growth we have also experienced some challenges. 

Last year, we saw almost 100 "fake" registrations from non-matriculated students. These registrations did not result in any engagement in our classes or payment. We eventually removed them from our summer count. 

This year, we tried to manage the enrollment process differently and have enforced a strict 48 hour payment window, after which students are dropped from classes and have a hold placed on their account. We have seen hundreds of registrations with no payment.

I am wondering if other summer sessions have seen these kinds of enrollment patterns and what you have done to address them.  Without understanding why this is happening, we are unsure what steps to take to address it. 

Thank you in advance, 

Debra Boucher

Tags:  enrollment  summer session 

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Comments on this post...

Jaime Kelly says...
Posted Wednesday, July 5, 2017
Interesting. What is the process to enroll in the summer session? Our open enrollment application takes a bit of time to fill out and has a $50 application fee. Perhaps that helps us?

Sincerely,

Jaime Kelly
University of Pennsylvania
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Crystal Cusimano-Figueroa says...
Posted Wednesday, July 5, 2017
We have open enrollment at the University of Rochester. Registration for summer opens on/around Feb 15th for matriculated students and April 10th for non-matriculated students. We state that payment is due upon registration, but many wait to pay. We give student until the week before registration before we de-register them. If they need to be re-registered after that date, we charge a $150 re-registration fee.
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Caitlin Cochran says...
Posted Thursday, July 6, 2017
At Georgetown, we have a bunch of these in each session. We try to mitigate this by sending reminders to all registered students a couple days before their classes begin. In those reminders, we warn students that they must drop before add/drop ends or incur a penalty fee. We also ask faculty members to report no shows after two days.

We are rethinking this though because we are still seeing quite a few retroactive drops with full refunds, and that is a lot of admin work.
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James Chansky says...
Posted Thursday, July 6, 2017
We require an application and transcript from visiting students for summer session as they need to be admitted before they register for courses, but we do also receive a bizarre number of applications without transcripts that go nowhere. We've not been able to figure out who they are and what they think they are doing so we pretty much discount them in our planning.
Maybe if we charged an application fee it would give them pause... Interesting to hear that others are experiencing the same phenomenon...
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Angela Cason says...
Posted Monday, July 10, 2017
Over the years we've seen summer session treated as the back-up option, when every possible internship, etc. has been exhausted. Perhaps the 'fake' accounts you mention are from this. We are addressing it with course development and messaging but don't at the moment have long-term tracking data on success.
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